01 Acceptance of Terms

By visiting our website, booking a discovery call, signing a service agreement, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our website or services. We reserve the right to refuse service to anyone at our discretion.

02 Services Offered

Branding by Harp provides digital marketing and business growth services for wellness businesses, including but not limited to:

        ·   Paid Advertising: Meta Ads, Google Ads campaign management and optimization.

        ·   SEO & AEO: Search engine optimization and answer engine optimization for organic visibility.

        ·   Growth Systems: Marketing automation, CRM setup, funnel building, and client acquisition infrastructure.

Strategy consultation and discovery calls.

The scope, deliverables, and timelines for each engagement are defined in individual service agreements or proposals. These Terms apply to all services unless otherwise specified in a signed agreement.

03 Client Responsibilities

To ensure successful outcomes, clients agree to:

        ·   Provide accurate, complete, and up-to-date information required for service delivery.

        ·   Respond to requests for feedback, approvals, or materials within agreed timelines.

        ·   Grant necessary access to advertising accounts, analytics platforms, website backends, and any other tools required to perform services.

        ·   Ensure that any content, images, or materials provided do not infringe on third-party intellectual property rights.

        ·   Designate a primary point of contact for communications.

Delays caused by the client’s failure to fulfill these responsibilities may impact deliverables and timelines and shall not be considered a breach of contract by Branding by Harp.

04 Payment Terms

All fees are stated in US Dollars (USD) unless otherwise agreed in writing.

        ·   Invoices are due upon receipt or on the date specified in your service agreement.

        ·   Recurring monthly retainers are billed in advance at the start of each billing cycle.

        ·   Late payments may incur a late fee of 1.5% per month on outstanding balances.

        ·   We reserve the right to pause or suspend services for accounts with overdue balances exceeding 7 days.

        ·   Ad spend budgets are separate from our management fees and are billed directly through the respective ad platforms.

        ·   Note: Non-payment does not release you from outstanding obligations under any active service agreement.

05 Refund & Cancellation Policy

Cancellation: Either party may terminate services with a minimum of 30 days written notice, unless otherwise specified in your service agreement.

Refunds:

   ·   Setup fees and onboarding fees are non-refundable once work has commenced.

   ·   Monthly retainer fees paid in advance are non-refundable for the current billing period.

   ·   Unused portions of prepaid packages may be refunded on a pro-rata basis at our discretion, minus any work already completed.

Important: We do not guarantee specific results from our services. Refunds will not be issued based solely on dissatisfaction with advertising performance or organic growth outcomes, as these are influenced by market factors beyond our control.

06 Intellectual Property

Our Content: All content on brandingbyharp.com — including text, images, graphics, branding, logos, and service frameworks — is the exclusive property of Branding by Harp. You may not reproduce, distribute, or use our content without written permission.

Client Deliverables: Upon full payment of all outstanding invoices, clients receive full ownership of deliverables created specifically for them (e.g., ad creatives, copy, reports).

Our Methodologies: We retain ownership of our proprietary processes, templates, frameworks, and systems. These are licensed to clients for use during the engagement period and are not transferable.

Portfolio Rights: We reserve the right to showcase client work in our portfolio and case studies unless the client requests confidentiality in writing.

07 Confidentiality

Both parties agree to keep confidential all proprietary, business, financial, and strategic information shared during the course of the engagement. This obligation survives the termination of services.

Confidential information does not include information that is already publicly available, independently developed, or required to be disclosed by law.

08 Results Disclaimer

Marketing and advertising results vary significantly based on industry, competition, budget, market timing, and many other factors outside our control.

No Guarantee of Results: Branding by Harp makes no guarantee of specific leads, revenue, traffic, ROAS, conversions, or any other outcome metric. Any case studies, testimonials, or projections shared are illustrative examples and not guarantees of future performance.

We commit to applying our best expertise, strategies, and effort to help you achieve your business goals — but we cannot control your market, your offer quality, or external factors.

09 Limitation of Liability

To the maximum extent permitted by applicable law, Branding by Harp shall not be liable for:

        ·   Indirect, incidental, consequential, or punitive damages arising from use of our services.

        ·   Loss of revenue, profits, clients, or data resulting from service performance or outages.

        ·   Issues arising from third-party platforms (Meta, Google, GoHighLevel, Calendly, etc.) or their policy changes.

In all cases, our total liability shall not exceed the total fees paid by the client in the 3 months preceding the claim.

10 Indemnification

You agree to indemnify, defend, and hold harmless Branding by Harp and its team members from any claims, damages, losses, and expenses (including legal fees) arising from:

        ·   Your violation of these Terms.

        ·   Content or materials you provide to us that infringe third-party rights.

        ·   Your use of our services in violation of any applicable laws or regulations.

11 Termination

Either party may terminate services by providing written notice per the timelines defined in the service agreement (typically 30 days).

We reserve the right to immediately terminate services without notice if:

        ·   Payment is not received within 14 days of the due date.

        ·   The client engages in fraudulent, abusive, or illegal activity.

        ·   The client violates these Terms in a material way.

Upon termination, you will receive all completed deliverables for which full payment has been made. Unused fees will be handled per Section 5.

12 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oklahoma, United States, without regard to conflict of law provisions.

Any disputes arising under these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Oklahoma County, Oklahoma.

13 Changes to These Terms

We reserve the right to update these Terms at any time. When we do, we will update the “Last Updated” date at the top of this page. We may also notify active clients via email for material changes.

Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms. If you disagree with any changes, please discontinue use and contact us.

14 Contact Us

If you have any questions about these Terms & Conditions, please reach out:

        ·   Business: Branding by Harp

        ·   Email: info@brandingbyharp.com